POSTAGE

If you buy more than £40 worth of Maggie Angus jewellery, postage is FREE in the UK.

* Please note that delivery times cannot be guaranteed and may take longer during busy periods. Standard UK Delivery can take up to 15 working days due to adverse weather conditions or postal strikes. We will advise customers where possible of any delay to your order. International Recorded Delivery times can take longer depending on your country's postal service.

 ** Please note that any additional duty or customs charges applicable in the destination country are payable by the recipient. 

Orders made at the weekend or on a UK bank holiday, will be processed the following working day.

An email will be sent to you to notify you as to when your order has been shipped.

LOST ITEMS 

If you think that your order has gone missing, please email info@maggieangus.com and give us your order number and name and we will track your order. It may take up to 14 days to investigate the whereabouts of your lost order. It is at our discretion as to whether or not we will replace items lost in the post.

MAKING MAGGIE ANGUS' PIECES EXTRA LOVELY 

Every item that you buy from Maggie Angus will be packaged in a lovely gift box complete with ribbon and a unique Maggie Angus gift tag. This is included in your packaging and postage costs!

If you would like us to write a note with the parcel and delivery it direct to your friend/ family member as a gift, let us know when you purchase an item and we will print a personalised message of 25 words or less.

RETURNS

• All returns should be sent back to Maggie Angus in their original packaging 
• We are more than happy to exchange items or accept returns. You have 28 days from the day of delivery to return items
• We do NOT offer refunds on earrings due to hygiene reasons or items listed in our SALE
• The item(s) should be returned unworn and in good condition
• If your item is damaged on delivery or has a fault, we will endeavour to offer a repair, exchange or refund 
• We do not offer free postage on returns, only for those items that are damaged or defective
• If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
• Please return items to: Returns, Maggie Angus Jewellery, 182B Kew Road, Richmond, Surrey, TW9 2AS.

If you have any questions about postage and packaging, please contact us here